Product and support
Anything about connecting a property, a crawl that stopped, a report that looks off, or a feature you need.
What to send
The more specific the better. If a metric looks wrong, include the website, the keyword or page, and the date range you were looking at — that is usually enough to trace it back to the source row.
Billing and plans
Upgrades, downgrades, invoices and cancellations. You can also change your plan yourself from Settings at any time.
Security and privacy
Questions about scopes, data handling or deletion. Start with the security page; if it does not answer it, ask here.
Already have an account?
Send your message from the same email address you sign in with. It makes finding your workspace immediate. Existing customers can also reach us from Settings inside the app.
Before you write
The FAQ answers the most common questions about data sources, accuracy, the free plan, seats and billing.